FreightLink Fair Play & Accountability Policy

Applies to all Carriers, Brokers, Shippers, Receivers, Dispatchers, and Customers using FreightLink

Policy Version: FL-FPAP-v1.0-2026-03-26

FreightLink Fair Play & Accountability Policy

Applies to all Carriers, Brokers, Shippers, Receivers, Dispatchers, and Customers using FreightLink

1. Purpose & Platform Role

FreightLink is a neutral, internet-based load board and logistics technology platform that provides an online marketplace where users can post, search, and communicate about loads and capacity.

FreightLink:

  • Does not arrange transportation.
  • Does not select or control carriers, equipment, or routes.
  • Does not collect, hold, guarantee, or transmit freight charges or any other payments.
  • Is not a carrier, broker, shipper, receiver, insurer, or dispatch service.

All transportation services, contracts, and payment obligations are strictly between the contracting parties (carrier, broker, shipper, receiver, customer, etc.).

By using FreightLink, all users agree to these Fair Play & Accountability Standards.

2. Account Security & Single-User Login

🔒 One email = one user = one login.

  • Account credentials (email, password, MFA codes) must never be shared.
  • All actions taken under an account are the responsibility of that account holder.

Violations include:

  • Sharing logins with other people or companies.
  • Using someone else's login.
  • Creating multiple accounts to evade rules or enforcement.

⚠️ Consequences:

  • Immediate suspension.
  • Permanent blacklist of the individual and any associated companies.
  • Loss of access to all FreightLink services and features.

📋 Companies needing multiple users must:

  • Register each person with a unique email.
  • Complete individual applications.
  • Link users to the same company (MC/DOT) through Compliance.

3. Dispatcher Use – Approved FreightLink Carriers Only

Dispatchers may only book loads for carriers that are:

  • Registered on FreightLink with their own account.
  • Approved and verified by FreightLink Compliance.
  • Properly linked to the dispatcher's profile.
  • Maintaining active, verified insurance on file.

⛔ Strictly prohibited:

  • Booking for off-platform or unapproved carriers.
  • Using FreightLink to re-broker loads to external carriers.
  • Acting as a broker without any authority that may be required by law.

Penalties: warning or probation for minor, first-time violations; suspension or permanent ban for repeated or intentional violations.

4. No Overseas Dispatch Operations

  • All dispatch operations using FreightLink must be U.S. based.
  • No outsourcing to overseas dispatch centers or call centers.
  • Dispatchers must maintain a U.S. phone number and comply with U.S. law.

Penalty: immediate and permanent removal if overseas dispatch activity is detected.

5. Payment Terms Between Parties

  • FreightLink is not involved in payments.
  • FreightLink does not process, collect, hold, guarantee, or transmit funds.
  • Payment terms (rates, accessorials, schedules, etc.) are negotiated directly between the contracting parties.
  • All invoicing, factoring, credit checks, and collections are handled by the businesses themselves.

💡 Users are strongly encouraged to:

  • Confirm payment terms in writing before accepting any load.
  • Perform their own credit and safety checks.

FreightLink is not responsible for late payment, non-payment, short-payment, or disputes over rates or charges.

6. General Operational Standards

All users agree to:

  • Communicate promptly regarding dispatch, check-ins, delays, and issues.
  • Upload PODs, BOLs, photos, and relevant documents when requested for dispute or compliance review.
  • Maintain professional, timely, and accurate communication through the platform.

7. Zero Tolerance for Double-Brokering & Fraud

🚫 Strictly prohibited:

  • Double-brokering / re-tendering: assigning a load to another carrier or entity that did not contract directly with the shipper or broker, whether or not "permission" is claimed.
  • Unauthorized reloads or subcontracting using another carrier's authority or equipment.
  • Identity fraud (using another company's MC/DOT, insurance, or documents).
  • Fictitious pickups, cargo theft, or intentional misdelivery.
  • Fake or altered documents (PODs, BOLs, COIs, etc.).
  • Account or payment scams of any kind.

⚖️ Consequences:

  • Immediate suspension and permanent blacklist from FreightLink.
  • Notification to affected users and, when appropriate, relevant authorities or industry fraud resources.
  • Potential civil and criminal exposure directly with harmed parties.

FreightLink does not authorize any "exceptions" to its no-double-brokering rule.

🚨 Reporting:

Users may report suspected fraud or double-brokering through the in-app report tools and should contact law enforcement immediately if theft is suspected.

8. Disputes, Mediation & Emergencies

Professional conduct:

  • All users must remain professional—no threats, harassment, or abusive language.
  • All disagreements must be handled calmly and documented.

Mediation / opinion process:

If a dispute arises between a broker and carrier (or any contracting parties) related to a load arranged through FreightLink, either party may submit a mediation request through the platform. Upon request, FreightLink may review the available documentation and communications and provide a non-binding opinion or suggested resolution for the parties to consider.

FreightLink's opinion is for mediation purposes only. It does not determine legal liability, does not modify any contract, and does not require any party to accept or pay any amount.

Parties remain fully responsible for negotiating, settling, or litigating their own disputes.

🚨 Emergencies:

For accidents, active safety concerns, or suspected theft, users should contact local law enforcement or emergency services first, then notify FreightLink Compliance through the app.

FreightLink's role in disputes is limited to platform access and mediation support; it does not enforce payments or adjudicate legal claims between users.

9. Conduct & Zero-Tolerance Behavior

  • Harassment, discrimination, intimidation, and abusive or threatening communication are prohibited.
  • Verified misconduct can result in immediate suspension and permanent removal from the platform.

10. Safety, Equipment & Presentation

  • All drivers must comply with applicable safety regulations at all times.
  • Equipment must be safe, legal, and properly marked (no taped or handwritten signs, no chalk plates).
  • Unprofessional or unsafe vehicles may be refused loads or suspended until corrected.
  • FreightLink may restrict access or recommend removal from a load where safety concerns are documented but does not physically control equipment or drivers.

11. PPE (Personal Protective Equipment)

When required by a shipper, receiver, or facility, drivers must wear:

  • Safety vest.
  • Closed-toe shoes or boots (no sandals or flip-flops).
  • Gloves.
  • Hard hat where required.

Non-compliance may result in denial of entry by the facility and can affect standing on FreightLink.

12. Insurance Requirements & Certificate Holder

  • All carriers must maintain active insurance meeting or exceeding all legal minimums.
  • FreightLink must be listed as Certificate Holder only on the carrier's Certificate of Insurance (COI). This does not make FreightLink an additional insured, loss payee, or party to the policy; it simply allows notice of cancellation or change.

Recommended minimum coverages (final limits are between the carrier and its customers):

  • Auto Liability: $1,000,000 combined single limit or higher where required.
  • Motor Truck Cargo: $100,000 per occurrence or higher where required.
  • General Liability (if applicable): $1,000,000 per occurrence.
  • Carriers must upload current COIs to FreightLink and keep them updated.
  • Lapsed, cancelled, or unverifiable insurance may result in suspension until corrected.
  • FreightLink is not an insurer and does not provide, sell, or guarantee insurance coverage of any kind.

13. Cargo Claims (Between Parties)

  • Each carrier is solely responsible for cargo as required by law and by its own contracts and policies.
  • Cargo claims must be filed directly with the responsible carrier and/or its insurer, with appropriate supporting documentation.
  • FreightLink may help relay information as a neutral platform and, if requested, may offer a non-binding opinion to assist settlement discussions, but does not adjust, pay, or settle claims.
  • Fraudulent or exaggerated claims may result in removal from the platform.

14. Enforcement & Compliance Authority (Platform Only)

  • FreightLink Compliance may review account activity, documents, and reports.
  • FreightLink may: warn users, restrict features, suspend, or permanently remove accounts to protect platform integrity and safety.
  • These decisions relate only to platform access and do not determine legal liability between users.
  • All platform-access decisions are final at FreightLink's sole discretion.

15. Legal Disclaimer & Limitation of Liability

FreightLink is a neutral technology provider and information marketplace. Using FreightLink does not create any employment, partnership, joint venture, or agency relationship between FreightLink and any user.

Each user is solely responsible for their own compliance with all applicable laws, including any required authority and financial responsibility.

Hold Harmless:

Users agree to indemnify and hold harmless FreightLink, its owners, and affiliates from any claims, losses, or damages arising from:

  • User negligence, misconduct, or non-compliance.
  • Equipment failure, accidents, or cargo issues.
  • Non-payment, underpayment, or contract disputes.
  • Misuse of the platform, misrepresentation, or rule violations.

Limitation:

FreightLink's total liability, if ever found, is limited to the amount of any service fee paid to FreightLink for the specific transaction giving rise to the claim. FreightLink is not liable for indirect, incidental, punitive, or consequential damages, including lost profits or freight revenue.

⚖️ Governing Law & Venue (Arkansas):

This policy is governed by the laws of the State of Arkansas. Any claim or dispute between a user and FreightLink arising out of or relating to this policy or use of the platform shall be brought exclusively in the state or federal courts located in Arkansas.

Policy Version: FL-FPAP-v1.0-2026-03-26 — Effective 2026-03-26